Training Module Content Development

Step 1 : Identifying competency behaviours

Level-wise competency gaps identified through ‘Development Centres’ being conducted on a regular basis.

Demonstrated behaviours required for each competency at each level identified through interviews  with high performers, HODs and on-the-job observation. These behaviours would be the deliverable  objectives of the programme.

Step 2 : Faculty identification

Explore suitable internal/external faculty for addressing selected competencies

Step 3 : Understanding the target audience

Expectation interview of sample target audience and their respective HODs.

Pre-workshop assessment of the participants, whenever required

Step 4 : Finalising programme duration

Decide the level of intensity of the programme (degree of demonstration of the identified behaviours).

Identify core deliverable objectives of the programme.

Finalise programme duration (no. of days)

Step 5 : Developing Case Studies/Exercises

Interviews with individuals demonstrating high levels of the competencies in question

Interviews with the prospective participants regarding situations requiring demonstration of the respective competencies.

Developing case studies related to similar situations.

Identifying games/exercises requiring the demonstration of the desired competencies.

Step 6 : Creating classroom presentation material

Breaking down deliverable objectives into topics and sub-topics

Deciding flow of the programme.

Creating session plan for each topic.

Preparing power point slides addressing each topic.

Step 7 : Preparing participant handouts

Research for reference material from internet/other sources pertaining to topics being addressed in the programme.

Incorporate exercises/case studies/other tools being used as a part of the programme.

Compile all reference material and tools into a booklet form in line with the flow of the programme and deliverable objectives.

Step 8 : Pilot testing

Conducting a pilot programme with a cross-functional target audience.

Taking feedback/Conducting Focussed Group Discussions with the participants post-training.

Making changes to the programme content based on feedback received.

Functional Modules

Step 1 : Functional competency understanding

Functional domain understanding by analysing R&R of job holder.

Competency analysis by interview with job holder, his HOD, process observation and interview  with functional experts.

Step 2 : Faculty identification

Explore suitable internal/external faculty for addressing selected competencies.

Approval of new external faculty by Director (HR & MS), wherever required.

Step 3 : Finalising key deliverables of the programme

Preparation of ‘approach note’ by trainer containing programme deliverables.

Discussions of trainer with functional domain experts.

Finalising programme objectives and key deliverables.

Step 4 : Developing Case Studies/Assessments

Interviews with process owners, functional experts and target audience.

On-the-job observation of process/function by trainer (in case of external).

Developing relevant case studies and assessment tools pertaining to the respective function.

Step 5 : Creating classroom presentation material

Breaking down deliverable objectives into topics and sub-topics.

Deciding flow of the programme.

Creating session plan for each topic.

Preparing power point slides addressing each topic.

Step 6 : Preparing participant handouts

Research for reference material from internet/other sources pertaining to topics being addressed in the programme.

Incorporate case studies/examples pertaining to the relevant function.

Compile all reference material into a booklet form in line with the flow of the programme and deliverable objectives.

Step 7 : Pilot testing

Conducting a pilot programme with a sample target audience.

Taking feedback/Conducting Focussed Group Discussions with the participants post-training.

Making changes to the programme content based on feedback received.